Terms of Service
Welcome and Scope of Service
Welcome to the official website operated by Waterdrop (hereinafter referred to as “we,” “our,” or the “Company”). These Terms of Service (hereinafter referred to as the “Terms”) apply to your access to and browsing of this website, as well as your purchase of Microdrink hydration cubes and related accessories (collectively, the “Products”) through this website. By placing an order or using the services on this website, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to all of these Terms, please discontinue your use of this website immediately.
2. Account Registration and Use
You may choose to register an account or check out as a guest when purchasing Products. If you choose to register an account, you are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must ensure that the personal information provided during registration (including your name, shipping address, and contact details) is true, accurate, and complete. The Company shall not be liable for any delivery delays or losses caused by inaccurate information.
3. Product Information, Pricing, and Ordering
- Product Descriptions: We make every effort to ensure the accuracy of the ingredients, flavors, nutritional information, and image descriptions of the Microdrink cubes displayed on the website. Due to continuous product improvements or seasonal variations in natural ingredients, the physical packaging or details may slightly differ from the webpage display.
- Pricing Policy: All prices on the website are in the currency shown at checkout and may or may not include applicable taxes and shipping fees (which will be separately itemized at checkout). We reserve the right to modify product prices at any time, but any price changes will not affect orders that you have already paid for and confirmed.
- Order Acceptance: Submitting an order and completing payment does not constitute the formation of a contract. The sales contract between us officially takes effect only when we send you an order shipping confirmation email. We reserve the right to refuse or cancel any order due to stock shortages, suspected fraud, or pricing errors.
4. Shipping, Delivery, and Risk of Loss
- Delivery Services: We will arrange shipment to the address specified in your order. Delivery times are affected by logistics carriers and customs clearance processes (if applicable); delivery timeframes indicated on the website are for reference only and do not constitute an absolute guarantee.
- Risk of Loss: The risk of loss and title for the Products pass to you upon successful delivery of the Products to you (or your designated recipient/pickup point).
5. Return, Exchange, and Refund Policy
- Special Nature of Food Products: Given that Microdrink cubes belong to the food and beverage category, to ensure the health and safety of all consumers, returns and exchanges for non-quality reasons are strictly not accepted once the products have been sold.
- Defects and Damaged Items: If the products you receive are damaged, spoiled, severely defective, or incorrectly shipped, please take photos as evidence within 7 business days of receipt and contact our customer service team (support@waterdrop.com). Upon verification, we will arrange a replacement or a full refund.
6. Health Disclaimer
- The Microdrink cubes sold on this website are designed to assist with daily water intake by providing natural fruit flavors and do not replace medical diagnoses, treatments, or prescription medications.
- If you are allergic to specific fruits, botanical extracts, or ingredients, please carefully review the product ingredient list before purchasing and consuming. Pregnant women, nursing mothers, individuals with chronic conditions, or those taking specific medications are advised to consult a healthcare professional before incorporating this product into their daily diet.
7. Intellectual Property
All content included on this website and associated with the Microdrink brand—including but not limited to text, graphics, trademarks, logos, product designs, audio clips, digital downloads, and data compilations—is the property of the Company or its content suppliers and is protected by international copyright and trademark laws. No one may copy, modify, distribute, or otherwise use the aforementioned intellectual property without the prior written permission of the Company.
8. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or punitive damages (including but not limited to loss of profits, loss of data, or damage to goodwill) arising from the use of or inability to use the Microdrink cubes and website services. The Company’s maximum liability for any single transaction shall not exceed the total purchase price actually paid by you for that transaction.
9. Modifications to Terms and Governing Law
The interpretation and application of these Terms of Service shall be governed by the laws of the jurisdiction where the operating entity is located. Any disputes arising from these Terms shall first be resolved through friendly negotiations; if negotiations fail, the dispute may be submitted to a competent court or arbitration institution for adjudication.
We reserve the right to modify and update these Terms of Service at any time. Modified terms will take effect immediately upon being posted on the website, and continued use of the website constitutes your acceptance of the revised terms.